Frequently asked questions
Answers about online German population register enquiries through anschrift.info.
No. After the final order confirmation, the submitted information is forwarded for processing automatically and cannot be changed.
Once the enquiry has been submitted to the responsible service, cancellation is generally not possible. Fees may arise regardless of the eventual result. See the withdrawal notice for your statutory rights.
Processing times depend on the responsible registration authority. We cannot control its internal procedures or guarantee a specific response time.
Use clear, complete details only. Do not enter titles such as “Dr.” or phrases such as “perhaps” in name or address fields. Genuine compound names are fine.
Many enquiries are answered quickly, but processing depends on the authority and can take longer. A particular delivery time is not guaranteed.
The service fee also applies if the authority returns no usable information. Possible reasons include incorrect or outdated details, no matching registration record, or a disclosure restriction. A successful address finding is not guaranteed.
Enquiries are forwarded to the relevant German registration service. Additional checks may be used to improve matching. The result tells you what information was returned; an address may not be guaranteed current.
A disclosure restriction protects a person's data in the population register. If one applies, the authority may be unable to release address information, even though the enquiry has been processed.
We send the result to the email address you provide. Official information and the result email may be in German.
No. Payment details are handled by the payment provider, not forwarded to registration authorities.
Requirements vary by case. If you need a formal document issued directly by a registration authority, check with your lawyer before ordering whether the result from this service will meet that requirement.
Information needed to process the enquiry is passed to the responsible authority and service providers involved. Identity verification and payment are handled by their respective providers. Details are in the privacy notice.
No. You must use the result only for lawful purposes under the German Federal Registration Act, not for advertising, address trading, harassment or other unlawful contact.
The enquiry is not forwarded if payment is not completed. You may retry with another payment method. Processing starts only after payment is confirmed.
Not at present. Please place a separate enquiry for each person.